Shippings & Returns

Product Delivery

Orders will be delivered according to the schedule shown in the following table:

Italy/ Europe

___within 10 business days


___within 20 business days_


The products will be shipped via the following couriers: EXPRESS COURIER

The products purchased will be delivered to the address provided by the customer. Every shipment contains the ordered goods, a summary of the order placed and the documents required for any returns. Products will be delivered every working day. Delivery of the products may be fractionated, without any liability whatsoever for KEROFUEL DUE SRL.

Before accepting the products, customers are required to check that the package is intact, not damaged or wet.

KEROFUEL DUE SRL shall not be held responsible, in the period following the delivery of the parcel to the courier, for any disruptions caused by force majeure and/or unforeseeable circumstances such as accidents, theft and/or robbery to the courier in charge of delivery, fires, explosions, strikes and/or lockouts, earthquakes, floods and other similar events that may impair, in whole or in part, the agreement execution in the times and in the ways set by the agreement.

KEROFUEL DUE SRL shall not be held liable in any way for any delays in the delivery of the goods and the supplier shall not be held liable in any way for any damages caused by GLS or any other Courier in relation to the delayed delivery of the goods, to the customer or to third parties, being the agreement finalised with the delivery of the goods to the courier.

Right of withdrawal

In accordance with the legal provisions in force, CUSTOMERS have the right to withdraw from the purchase agreement with no penalty and without specifying the reason, within 14 days from the date of receipt of the products.

CUSTOMERS who wish to exercise their right of withdrawal must inform KEROFUEL DUE SRL through an express statement that can be sent by registered mail with a return receipt or by accessing the "My Orders" section of the "My KEROFUEL DUE SRL account" on the website www.KEROFUEL DUE, with the creation of a computer return request.

Direct costs for returning the products shall be borne by CUSTOMERS.

The goods must be returned intact, in their original packaging, complete in all their parts (including packaging and any documentation and accessories) and with the relevant tax documents included. Without prejudice to the right to verify compliance with the above provisions, KEROFUEL DUE SRL shall refund the amount of the products returned within a maximum of 14 days, except for shipping costs for returning the goods and packaging and Paypal fees or fees required by other credit institutions, which shall be entirely borne by customers.

Pursuant to article 56, paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, KEROFUEL DUE SRL  may suspend the refund until it has received the goods or until CUSTOMERS have demonstrated that they have returned the goods to KEROFUEL DUE SRL.

Once the Company has received the returned product and verified the correctness of the transactions, it will send an email to the reference address provided by the Customer as confirmation of acceptance. If the order was paid by credit card, the refund currency depends on the credit institution. If the order was paid by Paypal, customers will receive the refund directly on their Paypal account.

Packaging and shipping costs for returning the goods shall be borne by Customers.  

Download withdrawal module