Terms & Conditions

Object of the agreement

Under these general terms and conditions of sale, KEROFUEL DUE SRL sells and CUSTOMERS purchase, through a telecommunication network, the movable material assets shown and offered for sale on the website www.thebridebyalexis.it , owned by the company KEROFUEL DUE SRL, registered in the Register of Companies of ASCOLI PICENO as no. 01808070443, Economic Administrative Index AP no. 175169, VAT number 01808070443, based in CUPRAMARITTIMA (AP), VIA SAN GIACOMO DELLA MARCA 7, postal code 63064. The purchase agreement is concluded exclusively through the Internet, through the CUSTOMERS' access to www.thebridebyalexis.it and placement of a purchase order, according to the procedure provided by the website itself.

Customers undertake to read, before confirming their order, these general terms and conditions of sale, in particular the pre-contractual information provided by KEROFUEL DUE SRL and to accept them by ticking the appropriate box.

The order confirmation email sent to CUSTOMERS will also contain a link to download and store a copy of these general terms and conditions of sale, as provided for by article 51, paragraph 1 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

Pre-contractual information for consumers - article 49 of Legislative Decree 206/2005

CUSTOMERS, prior to the conclusion of the purchase agreement, shall take a look at the features of the goods shown on the individual data sheets provided when selecting the desired product.
Prior to the conclusion of the purchase agreement and prior to validating the order with “payment obligation”, CUSTOMERS shall carefully read the general terms and conditions of sale posted on the website www.thebridebyalexis.it . By sending the order confirmation, then, CUSTOMERS confirm they have read and agree to these Terms and Conditions of Sale.

Customers agree, once the online purchase procedure is completed, to print and retain these general terms and conditions of sale, after reading and accepting them during the purchase procedure, in order to fully meet the requirement of Article 49 of Legislative Decree 206/2005.

Agreement conclusion and effectiveness

The purchase agreement can be considered as concluded once KEROFUEL DUE SRL has sent the order confirmation email to the CUSTOMER. Such email will contain the CUSTOMER data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be delivered, as well as the link to print and store the copy of these terms and conditions.
CUSTOMERS undertake to verify the correctness of the personal data contained therein and to promptly inform KEROFUEL DUE SRL of any errors.

KEROFUEL DUE SRL undertakes to describe and show the articles sold on the website in the best possible way. However, there may be some errors, inaccuracies or slight differences between the website product and the real product. In addition, the photographs of the products shown on the website www.thebridebyalexis.it are not a contractual element as they are for representative purposes only. KEROFUEL DUE SRL undertakes to deliver the goods within 30 days from the order confirmation email sent by KEROFUEL DUE SRL to the CUSTOMER.

Product availability

Product availability refers to the actual availability of the product when the CUSTOMER places the relevant order. However, this availability should be considered as purely indicative because, due to the simultaneous presence of multiple users on the website, the product required could be sold to other CUSTOMERS before order confirmation.
Even after the order confirmation email has been sent by KEROFUEL DUE SRL, there may be cases of partial or total momentary unavailability of the goods. In this case, the order will be automatically adjusted by delisting the unavailable product and the CUSTOMER will be immediately informed via email.

Customers may:

• wait until the product required is available, as specified by KEROFUEL DUE SRL
• decide to replace the ordered product
• accept a voucher equal to the amount of the unavailable products, to be used within the year of purchase.

The company KEROFUEL DUE SRL undertakes to show on its e-commerce website only the products actually available at its warehouse, but if the products shown at www.thebridebyalexis.it are no longer available when sending the order form, KEROFUEL DUE SRL shall inform the Customer within seven (7) days from the day following the date of delivery of the order, of the unavailability of the ordered products. If the order form has been sent and the product has already been paid, KEROFUEL DUE SRL shall refund the sum already paid by the Customer.

Payment methods

Payment of the purchased products and their shipping costs must be made by the Customer when sending the order confirmation by using one of the available credit cards, as shown on the website, via Paypal or, in advance, by bank transfer.

Payment by PayPal and Credit Cards

Through PayPal, the world leader in secure online payments, we accept major credit cards and PayPal Payments. A PayPal or Credit Card account is the most convenient way to pay, since it can reduce order processing times.

Order data is encrypted according to the Secure Socket Layer (SSL) system directly on PayPal servers that ensure security of data transmission according to current regulations. VeriSign (http://www.verisign.com) is one of the leading Certification Authorities for Secure Socket Layer Certificates (SSLs) used to protect online transactions. Secure Sockets Layer (SSL) technology protects websites by encrypting information and authenticating them. SSL Certificates consist of a public key and a private key. The first is used to encrypt information, while the second is used to decrypt them. When the browser displays a secure domain, the SSL handshake authenticates the server and the client by selecting the encryption method and setting a unique key for the session. This allows you to establish a secure session that guarantees maximum integrity and confidentiality of the data being transmitted. For more information about PayPal payments, please contact directly www.paypal.com .
Accepted credit cards for payments are exclusive those of the Visa and Mastercard Maestro Visa Visa Electron American Express Aura Discover circuits.
Credit card details are secured and protected, since they are provided already encrypted directly to secure Paypal servers (https://www.paypal.com). The data is then conveyed by the Bank to the international authorisation circuits that will provide the outcome of the transaction, as well as information on the successful purchase. Security is enhanced by the use of the most widely used data encryption security system, SSL3 (Secure Socket Layer) with 128-bit Triple Des algorithm, a security standard recognised on the network and issued by Verisign (http://www.verisign.com ).
The amount is charged as soon as Customers confirm the order requested.

Prices

The website www.thebridebyalexis.it  is a website that offers the possibility to buy products from KEROFUEL DUE SRL.

The purchase of the products available as shown and described online in the respective descriptive and technical data sheet is made by the Customer at the price indicated therein and inclusive of VAT, to be confirmed when sending the order confirmation, not including the shipping costs specified below:

AreaPrice
Italy€ 7,50 (for amounts less than € _150,00_, for higher amounts free shipping)
Europe€ 14,50 ( for amounts less than € 200,00_, for higher amounts free shipping)
Extra CEE€ 55,00
USA$ 65,00

Before the purchase confirmation, the summary of the unit cost of each product selected, the total cost when purchasing more products and the related shipping costs will be displayed.

By confirming the purchase, upon completion of the transaction, Customers will receive an email containing the order number, date and total amount of their order.

The agreement is concluded once the order form is received by KEROFUEL DUE SRL, after verifying the correctness of the related data.

The order form will be filed with our database for the period of time required to complete the orders and, in any case, within the legal terms.

Customers can access their order form at any time by visiting the RESERVED AREA section on the website .

CUSTOMERS acknowledge the right of KEROFUEL DUE SRL to modify its prices at any time, but the goods will be invoiced on the basis of the prices specified on the website when placing the order creation, as indicated in the confirmation email sent by KEROFUEL DUE SRL to the CUSTOMER.

In the event of computer, manual, technical, or any other error that may cause a substantial change, not foreseen by KEROFUEL DUE SRL, to the sale price to the public, making it unreasonable or clearly too low, the purchase order will be considered as invalid and cancelled and the amount paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.

Product Delivery

Orders will be delivered according to the schedule shown in the following table:

Italy/ Europe

___within 10 business days

Extra CEE/USA

___within 20 business days_

The products will be shipped via the following couriers: EXPRESS COURIER

The products purchased will be delivered to the address provided by the customer. Every shipment contains the ordered goods, a summary of the order placed and the documents required for any returns. Products will be delivered every working day. Delivery of the products may be fractionated, without any liability whatsoever for KEROFUEL DUE SRL.

Before accepting the products, customers are required to check that the package is intact, not damaged or wet.

KEROFUEL DUE SRL shall not be held responsible, in the period following the delivery of the parcel to the courier, for any disruptions caused by force majeure and/or unforeseeable circumstances such as accidents, theft and/or robbery to the courier in charge of delivery, fires, explosions, strikes and/or lockouts, earthquakes, floods and other similar events that may impair, in whole or in part, the agreement execution in the times and in the ways set by the agreement.

KEROFUEL DUE SRL shall not be held liable in any way for any delays in the delivery of the goods and the supplier shall not be held liable in any way for any damages caused by GLS or any other Courier in relation to the delayed delivery of the goods, to the customer or to third parties, being the agreement finalised with the delivery of the goods to the courier.

Delivery failure

If the courier handing over the goods does not find anyone at the specified delivery address, the goods will be delivered to the deposit specified in the ticket left at the place. After five days of storage, the goods will be returned to the supplier and customers shall no longer claim any rights.

All direct and indirect costs will be entirely borne by customers. KEROFUEL DUE SRL will keep payment of the goods as a penalty, in addition to any major damage suffered.

If customers claim the ordered and paid products which have not been delivered, they shall ask for them immediately to the supplier by email to info@thebridebyalexis.it . In this case, all relevant costs, as well as costs related to any damage to the supplier, shall be borne by customers. Shipping costs shall be borne by customers as well, and they are clearly and separately stated in the price of the goods or service when placing the order.

Orders and Invoicing

If customers have a VAT ID and wish to receive an invoice in their name, they shall make a specific request in the "Notes" field. The tax documentation for the ordered products will be issued by KEROFUEL DUE SRL to customers within 30 days from the date of dispatch of the products.

Any special conditions and terms of delivery must be agreed in advance between the customer and KEROFUEL DUE SRL and accepted in writing by KEROFUEL DUE SRL.

Order cancellation

- In-stock product orders may be cancelled no later than 7 days from the date of purchase, if the product has not already been shipped to the customer. If the orders have already been paid and have not yet been shipped, KEROFUEL DUE SRL will give you the opportunity to replace the products or receive a voucher expiring in the current purchase year.
- In the case of custom products, orders can not be cancelled, since they are prepared/ordered when the order is placed.

N.B: PRODUCT PROCESSING AND SHIPPING TIMES MAY BE LONGER (A FEW DAYS MORE) DURING CHRISTMAS HOLIDAYS AND FROM MARCH TO OCTOBER. DURING SUCH PERIODS, WE MAY HAVE SOME DIFFICULTIES MEETING THE SPECIFIED DELIVERY SCHEDULE .
IN AUGUST, WE DO NOT GUARANTEE THAT THE PRODUCTS CAN BE DELIVERED ACCORDING TO THE SCHEDULE PROVIDED ON OUR WEBSITE.

 

 

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We ship to the following countries: [VERIFY THEM WITH THE CUSTOMER]

Afghanistan

Burkina Faso

Finland

Northern Mariana Islands

Mauritania

Portugal

Sweden

Albania

Burundi

France

Pitcairn Islands

Mayotte

Puerto Rico

Switzerland

Algeria

Cambodia

French Guiana

Israel

Mexico

Qatar

Taiwan

American Samoa

Cameroon

French Polynesia

Italy

Moldova

Rwanda

Tajikistan

Andorra

Canada

Gabon

Jamaica

Monaco

Republic Of Congo

Tanzania

Angola

Cape Verde

Gambia

Japan

Mongolia

Republic Of Yemen

Thailand

Anguilla

Cayman Islands

Georgia

Jordan

Montserrat

Reunion

East Timor

Antigua & Barbuda

Central African

Germany

Kazakhstan

Morocco

Romania

Togo

Argentina

Chad

Ghana

Kenia

Mozambique

Russia

Tokelau

Armenia

Chile

Gibraltar

Kiribati

Namibia

Western Sahara

Tonga

Aruba

Colombia

Greece

Kuwait

Nauru

San Marino

Trinidad & Tobago

Australia

Comoros

Greenland

Kyrgyzstan

Nepal

Sao Tome E Principe

Tunisia

Austria

Cook Islands

Grenada

Laos

Netherlands

Saudi Arabia

Turkey

Azerbaijan

North Korea

Guadeloupe

Latvia

Netherlands Antilles

Senegal

Turkmenistan

Bahamas

Costa Rica

Guam

Lebanon

New Caledonia

Seychelles

Tuvalu

Bahrain

Côte d'Ivoire

Guatemala

Lesotho

New Zealand

Sierra Leone

Uganda

Bangladesh

Croatia

Guinea

Liberia

Nicaragua

Singapore

Ukraine

Barbados

Cuba

Guinea-Bissau

Libya

Niger

Syria

United Arab Emirates

Belarus

Cyprus

Guyana

Lichtenstein

Nigeria

Slovakia

United Kingdom

Belgium

Czech Republic

Haiti

Lithuania

Niue

Slovenia

United States

Belize

Denmark

Honduras

Luxembourg

Norfolk Island

Somalia

Uruguay

Benin

Djibouti

Hong Kong

Macau

Norway

South Africa

Us Virgin Islands

Bermuda

Dominica

Hungary

Macedonia

Oman

South Korea

Uzbekistan

Bhutan

Dominican Republic

Iceland

Madagascar

Pakistan

Spain

Vanuatu

Burma

Ecuador

India

Malawi

Palau

Sri Lanka

Vatican City

Bolivia

Egypt

Indonesia

Maldives

Panama

St Helena

Venezuela

Bosnia

El Salvador

Iran

Malesia

Papua New Guinea

St. Kitts & Nevis

Vietnam

Botswana

Equatorial Guinea

Iraq

Mali

Paraguay

St. Lucia

Western Samoa

Brazil

Eritrea

Ireland

Malta

Peoples Rep Of China

St. Vincent & Grenadine

Yugoslavia

British Virgin Islands

Estonia

Cocos Islands

Marshall Islands

Peru

Sudan

Zaire

Brunei

Ethiopia

Christmas Islands

Martinique

Philippines

Suriname

Zambia

Bulgaria

Fiji

Falkland Islands

Mauritius

Poland

Swaziland

Zimbabwe

Products purchased through the website www.thebridebyalexis.it are regulated, where applicable, by Legislative Decree No. 24 of 2.2.2002 (Official Journal No. 57 of 8.3.2002) on sales contracts and warranties relating to consumer goods and, for everything not specifically mentioned therein, by the specific provisions of the Civil Code on the matter.

Such warranty shall apply to products with no defects of conformity found at the time of purchase, provided that products are properly used and with due diligence.

Such warranty, however, will not be applicable in the event of negligence, negligent use and maintenance of the products. The warranty is personal, and warranty rights can only be exercised by original buyers, being the warranty reserved to our customers and not to dealers, etc.

Any defects in the manufacture of the products must be reported within ten (10) days of receipt of the goods. A written notification shall be enclosed by the customer when the defective product is returned.

In order to be returned, products must be shipped in their original packaging and with all their accessories and documents received by the customers at the time of the purchase. Products returned without their original packaging, accessories or documents will not be replaced by the Company.

Products to be returned shall be shipped to:

KEROFUEL DUE SRL

VIA S. GIACOMO DELLA MARCA 7 63064 CUPRAMARITTIMA (AP) ITALY

KEROFUEL DUE SRL reserves the right to verify any defects reported by customers and to replace products only once such checks have been performed.

The request will only be processed if the package is returned intact and with all its parts.

The costs of returns shall still be borne by customers.

 

Right of withdrawal

In accordance with the legal provisions in force, CUSTOMERS have the right to withdraw from the purchase agreement with no penalty and without specifying the reason, within 14 days from the date of receipt of the products.

CUSTOMERS who wish to exercise their right of withdrawal must inform KEROFUEL DUE SRL through an express statement that can be sent by registered mail with a return receipt or by accessing the "My Orders" section of the "My KEROFUEL DUE SRL account" on the website www.KEROFUEL DUE SRL.it, with the creation of a computer return request.

Direct costs for returning the products shall be borne by CUSTOMERS.

The goods must be returned intact, in their original packaging, complete in all their parts (including packaging and any documentation and accessories) and with the relevant tax documents included. Without prejudice to the right to verify compliance with the above provisions, KEROFUEL DUE SRL shall refund the amount of the products returned within a maximum of 14 days, except for shipping costs for returning the goods and packaging and Paypal fees or fees required by other credit institutions, which shall be entirely borne by customers.

Pursuant to article 56, paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, KEROFUEL DUE SRL may suspend the refund until it has received the goods or until CUSTOMERS have demonstrated that they have returned the goods to KEROFUEL DUE SRL.

Once the Company has received the returned product and verified the correctness of the transactions, it will send an email to the reference address provided by the Customer as confirmation of acceptance. If the order was paid by credit card, the refund currency depends on the credit institution. If the order was paid by Paypal, customers will receive the refund directly on their Paypal account.
Packaging and shipping costs for returning the goods shRight of withdrawal all be borne by Customers.

Legal compliance guarantee

If the products received do not correspond to the order placed or are defective, CUSTOMERS may get the product repaired or replaced at no additional cost. CUSTOMERS can exercise this right if the defect occurs within two years from the delivery of the goods and the defect is reported to KEROFUEL DUE SRL within two months from when the defect has been identified. Then, customers shall make a computer return request by accessing the "My orders" section through the "My KEROFUEL DUE SRL account" page of the website www.thebridebyalexis.it . In the event of defective or non-conforming products, KEROFUEL DUE SRL will arrange product collection, at its own expense, based on the CUSTOMER's availability.

Warranty

All products shown on the website www.thebridebyalexis.it are covered by the legal compliance guarantee referred to in the previous article, as well as by a 12-month warranty.
In order to benefit from warranty service, CUSTOMERS shall keep the invoice that can be printed by accessing the "My Orders" section of the "My KEROFUEL DUE SRL account" page.

Delivery

KEROFUEL DUE SRL will only accept orders to be delivered to the countries specified, whose list is available at the link provided. Products will be delivered by express courier to the address specified by the CUSTOMER when placing the order within 30 days from the date of receipt by the CUSTOMER of the confirmation email order sent by KEROFUEL DUE SRL.

For every order placed on the website www.thebridebyalexis.it , KEROFUEL DUE SRL issues the invoice of the shipped product. The invoice is available and can be printed, once the order has been dispatched, by accessing the "My orders" section of the "My KEROFUEL DUE SRL account" page. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. Once the invoice has been issued, no change can be made to the data contained in the invoice.

Liability

KEROFUEL DUE SRL shall not be held liable for any inefficiency due to force majeure or unforeseen events, even if these are due to malfunctions and disruption of the Internet, or for any delay in the delivery by the courier that will cause failure to comply with the agreement provisions.

Access to the website

CUSTOMERS have the right to access the website for consultation and purchase purposes. No other use of the website or its contents is permitted, especially its commercial use. The integrity of the elements of this website, whether sound or visual, and the related technology remain the property of KEROFUEL DUE SRL and are protected by intellectual property law.

Cookies

The website www.thebridebyalexis.it uses ''cookies''. Cookies are electronic files that record information about CUSTOMER's browsing on the website (consulted pages, date and time of consultation, etc.) and allow KEROFUEL DUE SRL to offer a customised service to its customers. KEROFUEL DUE SRL informs its Customers of the possibility of disabling cookies by accessing their Internet configuration menu. However, by doing so, Customers will no longer able to purchase our online products.

Entire agreement

These General Terms and Conditions of Sale consist of all the clauses that make up them. If one or more of the provisions of these General Terms and Conditions of Sale are considered as invalid or declared as such by a court of competent jurisdiction, the other provisions will continue to have full force and effect

Applicable law and competent jurisdiction

These General Terms and Conditions of Sale are regulated by Italian law.

The court of Ascoli Piceno will have exclusive jurisdiction to resolve any disputes concerning the validity, interpretation or performance of this agreement.